Our Mobile Access system uses multi-factor authentication for user verification and SSL encryption to ensure data transfers are safe and secure. Your UserID and password are the same for both Mobile Access and @ccessUS.

• Password protect all mobile devices.
• Change your password on a regular basis.
• Turn off bluetooth capability when not in use. (Hackers can view and download the content of your phone via the Bluetooth connection without you knowing it).
• Never disclose personal information via text message.
• Purge text messages regularly (if using the text based method).
• Delete cached data from mobile browsers often.
• Do not allow mobile browsers to store online access credentials (enter information manually every time you log in).
• Do not leave your phone unattended.
• Visit trusted sites only when browsing.
• Install antivirus software if none is installed to keep your device from “crashing”.
• Do not click on suspicious e-mail messages or embedded links.
• Re-format old phones before turning them in or donating them.
• Do not modify the device as this may disable important security features.
• For Android devices, do not enable the “install from unknown sources” feature.
• Contact US to deactivate old phones.
• Contact your wireless provider and US immediately if phone is lost or stolen.
• Check your accounts frequently and notify US immediately if you notice any unauthorized charges.

If you experience technical difficulty, contact US at 423-989-2068 or MobileAccessSupport@USFCU.org.

• Members must be enrolled in @ccessUS Online Access prior to enrolling in the Mobile App. Contact US to enroll.
• Once enrolled download the USFCU app from your smart phone or mobile device in the App Store or Google Play.

Mobile Access, like @ccessUS, is equipped with triple-encryption and multi-factor authentication. Your accounts are safe and secure.

Your account may not be enrolled in Mobile Access or you may be locked out. Contact US to gain access to your accounts at 423-989-2068.